Privacy Policy

This policy applies to personal data we process about visitors to our website, prospective and current customers, and other individuals who interact with Ops Zero. It does not apply to data we process solely on behalf of our customers as a service provider or processor, which is governed by our agreements with those customers.

Depending on how you interact with us, we may collect: identifiers and contact details (such as name, email address, phone number, company, and job title); commercial information (such as demo requests and service interest); internet and network activity (such as IP address, browser type, pages viewed, and interactions collected through cookies and analytics); and operational data you or your organization provide to use the Ops Zero platform. We do not intentionally collect sensitive data and do not request it without your consent.

We use personal data to provide, operate, secure, and improve our services; respond to inquiries and demo requests; provide customer support; communicate service updates and relevant information; measure and analyze website performance; comply with legal obligations; and protect our rights, users, and systems. We do not use personal data for solely automated decisions that produce legal or similarly significant effects.

We may share personal data with service providers and processors who perform functions on our behalf (such as hosting, analytics, email delivery, and customer communications), with professional advisors, and when required to comply with law, enforce our terms, or protect rights and safety. We may also share data in connection with a business transaction such as a merger or acquisition.

We do not sell personal data for monetary consideration, and we do not use personal data for targeted advertising or for profiling in furtherance of decisions that produce legal or similarly significant effects. If this changes, we will update this policy and provide a clear method to opt out.

Subject to applicable law, including the CTDPA, you may have the right to: confirm whether we process your personal data and access it; correct inaccuracies; request deletion; obtain a portable copy of data you provided; and opt out of the sale of personal data, targeted advertising, and certain profiling. You may exercise these rights by emailing info@tetralabs.us. We will respond within the timeframes required by law and will not discriminate against you for exercising your rights.

To protect your data, we may take reasonable steps to verify your identity before fulfilling a request. Authorized agents may submit requests with proof of authorization. If we decline a request, you may appeal by replying to our decision or emailing info@tetralabs.us. If you have concerns about our response, Connecticut residents may contact the Connecticut Attorney General.

We use cookies and similar technologies, including Google Analytics, to operate our website and understand usage. You can control cookies through your browser settings and may opt out of certain analytics using available browser tools. We honor recognized universal opt-out mechanisms where required by law.

We retain personal data only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. We maintain reasonable administrative, technical, and physical safeguards designed to protect personal data appropriate to its sensitivity.

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us so we can delete it.

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above. For any privacy questions or to exercise your rights, contact us at info@tetralabs.us.